Terms of Service

1. Acceptance of Terms

By using kaaen.ai or any digital employee running on it, you agree to these Terms, our Privacy Policy and our Responsible AI Policy.

• If you disagree with any provision, please stop using the platform.
• kaaen.ai is operated by Owayes Tayyem, a sole proprietor in the Hashemite Kingdom of Jordan, and these Terms are between you and him. If your organization signs a service agreement or order form with us, its terms prevail where they conflict with these Terms.
• Accounts are available to people aged 18 or over, and to people who represent a lawfully established organization and are authorized to bind it.
• We may update these Terms. Account holders are notified of material changes by email 30 days before they take effect.

2. What is the kaaen.ai service?

kaaen.ai is a Digital Resources (DR) platform: digital employees with a realistic human face and voice that talk with your audience by voice and video, in Arabic and English, answering from your organization's knowledge.

• The service includes creating and running a digital employee on a direct link or inside your website, a private knowledge base, pre-recorded answers, live conversations, and the Digital Freelance Employees section for listings.
• Faces in the kaaen.ai library are digitally designed or licensed with the written consent of the person depicted, and voices are ready-made synthetic voices. We do not offer cloning of real people's voices.
• We decide how each conversation is delivered (pre-recorded answer or live generation) to give the best experience. This does not change what you pay.
• The service is provided "as is". We make reasonable efforts to keep it available; maintenance may cause interruptions. Any guaranteed service level (SLA) is agreed in writing in a separate contract only.

3. Accounts

• You are responsible for keeping your credentials confidential and for all activity under your account. Tell us immediately if you suspect unauthorized use.
• Provide accurate details when you register: name and email; advertisers in the freelance section also provide a phone number and organization name.
• One account may not be shared between different organizations, and multiple accounts may not be created to get around usage limits or the free trial.

4. Plans, Payment and Billing

Prices, plans and usage allowances are those shown on the pricing page at the time of purchase. General subscriptions are measured in conversation minutes; freelance packages in conversations during the listing period.

• Usage beyond your allowance is charged at the published overage price per minute or per conversation. Your remaining allowance is shown in your account.
• Prepaid credit can be used only on kaaen.ai. It cannot be transferred to another account or redeemed for cash.
• Payments may be processed by an authorized reseller acting as Merchant of Record, named on the checkout page and on your invoice. The Merchant of Record issues the invoice and calculates and collects applicable taxes, and its own terms also apply to the payment. Your card details never reach us.
• Prices are in US dollars; applicable taxes for your country are added at checkout.
• Prices may change with 30 days' notice. A change never applies to a period you have already paid for.
• Enterprise and government customers may be invoiced by purchase order and bank transfer under their contract.

5. Cancellation and Refund Policy

• You can cancel at any time: automatic renewal stops and the service continues until the end of the paid period.
• Amounts paid for a period that has started, and credit or conversations already used, are not refunded, unless applicable law requires otherwise.
• If the service is unavailable for a material time because of a fault on our side, we compensate you with credit or a partial refund at our reasonable discretion.
• When an account is closed, data is deleted as described in the Privacy Policy.

6. Acceptable Use

kaaen.ai may not be used to impersonate people, to hide that a digital employee is AI, or for abusive, misleading or illegal content. Details are in our Responsible AI Policy.

• Creating a digital employee with a real person's likeness or voice without their documented written consent is prohibited. Public figures are not allowed without their official licence.
• Instructing a digital employee to claim to be human, or hiding from your audience that they are talking to AI, is prohibited.
• Sexual, pornographic, abusive or indecent content, or content directed at minors, is absolutely prohibited regardless of any claimed context or justification.
• Deception and fraud, impersonating government bodies or businesses, misleading advertising of products or property, and political disinformation are prohibited.
• Using a digital employee to make automated decisions that affect people (such as hiring or credit) without human review is prohibited.
• Attacking the platform, circumventing usage limits, extracting faces or voices for use outside kaaen.ai, or reselling the service without our licence is prohibited.
• We may suspend any digital employee or account that breaches these Terms immediately, and report serious violations to the relevant authorities.

7. Your Content and Responsibilities

• You keep ownership of the content you upload (knowledge text, files, listing photos). By uploading it you grant us a limited licence to process it only to deliver the service.
• You are responsible for the accuracy of your digital employee's knowledge and your listing details, and for reviewing its answers. AI can make mistakes; do not rely on it for binding medical, legal or financial decisions.
• If you receive visitor data (such as "I'm interested" requests), use it only to respond to those visitors and in line with the laws of your country.
• If the law in your country requires you to tell your audience anything about your use of a digital employee, doing so is your responsibility.

8. Intellectual Property

• The platform, its software and design are the exclusive property of kaaen.ai and protected by intellectual property laws.
• Faces and voices from the kaaen.ai library are licensed to you for use inside the platform only, for the duration of your subscription, and may not be extracted or used elsewhere.
• Rights in a digital employee designed specifically for your organization are set out in your service agreement.

9. Limitation of Liability

• kaaen.ai is not liable for indirect or incidental damages arising from use of, or inability to use, the service.
• Our total liability for any claim does not exceed what you paid us in the three months before the incident.
• We do not guarantee complete accuracy of AI-generated content.

10. Governing Law and Disputes

• We first try to resolve any dispute amicably within 30 days of written notice sent to legal@kaaen.ai.
• Your service agreement or order form sets the governing law and the forum for disputes. Where there is none, these Terms are governed by the laws of the Hashemite Kingdom of Jordan.
• If any provision conflicts with applicable law, that law applies and the remaining Terms stay in effect.

11. Contact

• Legal enquiries and misuse reports: legal@kaaen.ai
• Technical support: support@kaaen.ai
• We respond to complaints within 5 business days.